Welcome to www.dineandperch.com. These Terms of Service (“Terms”) govern the access to and use of www.dineandperch.com, including any purchases of tabletop accessories, placemats, coasters, napkin rings, and table trivets made through the website.
By accessing or placing an order on www.dineandperch.com, you agree to be bound by these Terms.
1. Corporate Identity & Contact Details
This website is operated and owned by FABLE HOME GOODS INC., a corporate entity registered and domiciled in Canada.
- Corporate Name: FABLE HOME GOODS INC.
- Brand Name: dineandperch
- Website: www.dineandperch.com
- Registered Address: 2871 Granville St, Vancouver, BC V6H 3J4, Canada
- Customer Support Email: auditor@dineandperch.com
- Telephone Contact: +1 6042094116
2. Scope & Applicability
These Terms apply to all users of www.dineandperch.com and to all commercial contracts concluded via the website for customers located within Canada and the European Region (including the European Economic Area and the United Kingdom).
3. Order Processing & Contract Formation
All orders placed via www.dineandperch.com constitute an offer to purchase products in accordance with these Terms. Upon placing an order, you will receive an automated confirmation email acknowledging receipt of your order. A binding sales contract between FABLE HOME GOODS INC. and the customer is formed when the dispatch notification email is issued.
We reserve the right to decline or cancel any order prior to dispatch due to availability, inaccuracies in product information, or payment authorization issues.
4. Shipping, Delivery & Tracking
4.1 Logistic Carriers & Transit Times
We fulfill and dispatch orders to European destinations using premium logistics priority service carriers, including DHL Priority, FedEx Priority, and UPS Priority.
The standard estimated delivery timeframe is 5 to 9 business days from the date of dispatch.
4.2 Automated Tracking Notifications
To keep customers informed regarding order progress, our system automatically transmits tracking update emails to the email address provided during checkout at key stages:
- Order dispatch confirmation
- Arrival at the intermediate carrier logistics facility
- Out for local final delivery
4.3 Delayed or Extended Transit Investigations
If an order exceeds the standard estimated shipping timeframe of 9 business days, the customer should contact support at auditor@dineandperch.com. FABLE HOME GOODS INC. will immediately initiate an official investigation with the carrier service. Following the carrier investigation assessment, we will proceed with either a full refund or a replacement shipment, depending on the circumstance.
5. Transfer of Risk & Ownership
In strict compliance with European Consumer Protection legislation (including the EU Consumer Rights Directive), the risk of loss, damage, or degradation of goods remains with FABLE HOME GOODS INC. until physical possession of the items is acquired by the consumer or a designated third party acting on the consumer’s behalf.
Risk does not transfer upon handover to the logistics carrier. Ownership and risk pass to the customer only upon verified physical receipt at the specified delivery destination.
6. Consumer Rights & Returns Policy
6.1 Right of Withdrawal (14-Day Statutory Cooling-Off Period)
Under European consumer protection regulations, consumers located in the European Union and the United Kingdom possess the legal right to cancel and return their purchase without stating a reason within 14 calendar days from the date on which physical possession of the goods is received.
To exercise the right of withdrawal, the customer must notify FABLE HOME GOODS INC. within the 14-day timeframe via written email notice to auditor@dineandperch.com.
6.2 Damaged or Defective Items
If a product arrives damaged, defective, or incorrect upon delivery, the customer is not required to return the damaged item.
To process a resolution efficiently:
- Contact customer support at auditor@dineandperch.com within 14 days of receipt.
- Provide clear photographic evidence illustrating the damage or defect alongside the order number.
- Upon review and confirmation of the photographic evidence, FABLE HOME GOODS INC. will issue either a full order refund or arrange a priority replacement dispatch at no additional cost.
7. Pricing & Payment
All prices displayed on www.dineandperch.com are quoted in the applicable checkout currency. Payment must be made in full at the time of order placement via the accepted credit card and payment options provided at checkout. Orders will not be dispatched until authorization is confirmed.
8. Governing Law & Dispute Resolution
These Terms and any sales agreements concluded between FABLE HOME GOODS INC. and the customer shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without prejudice to mandatory statutory consumer protection laws applicable in the consumer’s European country of residence.
In the event of any query or complaint, customers are encouraged to contact our customer care team first at auditor@dineandperch.com or +1 6042094116 for an amicable resolution.
9. Customer Support Contact
For questions regarding these Terms of Service or order inquiries, please reach out through our official contacts:
FABLE HOME GOODS INC.
2871 Granville St, Vancouver, BC V6H 3J4, Canada
Email: auditor@dineandperch.com
Telephone: +1 6042094116