1. Corporate Identity & Contact
Who operates www.dineandperch.com?
www.dineandperch.com is owned and operated by FABLE HOME GOODS INC., a corporate entity registered in Canada.
- Corporate Entity: FABLE HOME GOODS INC.
- Brand Name: dineandperch
- Corporate Address: 2871 Granville St, Vancouver, BC V6H 3J4, Canada
- Customer Support Email: auditor@dineandperch.com
- Telephone Contact: +1 6042094116
2. Orders & Payment Options
What payment methods are accepted on your website?
We offer payment options at checkout to ensure a convenient purchasing process. Accepted payment methods include:
- Major Credit & Debit Cards: Visa, Mastercard, and American Express
- Digital Wallets: Apple Pay and Google Pay
- Electronic Wallets & Express Checkout Options: Applicable local digital wallet solutions available at checkout
All transactions are processed in a encrypted digital environment at the point of checkout.
3. Shipping, Tracking & Delivery
Which carrier services do you use and what is the delivery timeframe for European orders?
We partner with international priority carrier networks, including DHL Priority, FedEx Priority, and UPS Priority, to dispatch orders to our European clientele.
- Estimated Transit Time: Standard delivery to European destinations takes 5 to 9 business days from the date of order dispatch.
How will I be informed about my shipment progress?
To provide complete visibility, automated tracking notification emails are sent to the email address provided during checkout at key operational points:
- When your order is dispatched from our facilities.
- When the shipment arrives at an intermediate logistics hub.
- When the parcel is out for final local delivery.
What happens if my parcel is delayed past the standard delivery window?
If your order exceeds the standard timeframe of 9 business days, please contact our support team at auditor@dineandperch.com. FABLE HOME GOODS INC. will immediately open an official inquiry with the designated carrier. Depending on the outcome of the investigation, we will proceed with either a full order refund or a priority replacement dispatch.
4. Returns, Cancellations & Damaged Items
What is your return policy for European customers (Right of Withdrawal)?
In compliance with European consumer protection standards, customers located in the European region have the statutory right to cancel and return their order without providing a reason within 14 calendar days from the date of receiving physical possession of the items (Right of Withdrawal).
To initiate a standard return within the 14-day cooling-off period, please contact auditor@dineandperch.com for return address instructions.
What should I do if an item arrives damaged or defective?
If your tabletop items, placemats, coasters, napkin rings, or table trivets arrive damaged or defective:
- No Return Required: You are not required to return physical damaged items.
- Simple Resolution Procedure: Email auditor@dineandperch.com within 14 days of delivery with your order number and clear photographic evidence demonstrating the defect or damage.
- Resolution: Upon verification of the photographic proof, FABLE HOME GOODS INC. will issue a full refund or arrange a replacement dispatch according to your preference.
5. Customer Service & Support Hours
How can I contact customer care regarding my order?
For questions regarding product specifications, existing orders, shipping status, or returns, please reach out via our official communication channels:
- Email: auditor@dineandperch.com
- Telephone: +1 6042094116
If you contact us outside active operating hours or during high inquiry volumes, please leave a detailed message including your order reference. Our team reviews all inquiries and aims to respond within 24 hours.