This Shipping Policy governs the order processing, dispatch, and delivery operations of FABLE HOME GOODS INC., trading as dineandperch via www.dineandperch.com. We specialise in retail table accessories, placemats, coasters, napkin rings, and table trivets, serving customers across Canada and the European region.
1. Corporate Identity & Dispatch Location
All orders placed on www.dineandperch.com are processed, verified, and dispatched directly from our registered facilities:
- Corporate Entity: FABLE HOME GOODS INC.
- Brand Name: dineandperch
- Official Website: www.dineandperch.com
- Dispatch & Corporate Address: 2871 Granville St, Vancouver, BC V6H 3J4, Canada
- Customer Support Email: auditor@dineandperch.com
- Telephone Contact: +1 6042094116
2. Target Service Region & Logistics Carriers
We offer international priority shipping services to customers located throughout European destinations. To maintain consistent delivery standards, we partner with premier global courier networks, including:
- DHL Priority
- FedEx Priority
- UPS Priority
3. Shipping Timeframes & Order Processing
- Order Processing Window: Orders are processed and prepared for carrier handover within 1 to 2 business days following payment authorization.
- Standard Transit Time: Estimated delivery to European destinations takes 5 to 9 business days from the date of dispatch.
- Note: Business days exclude weekends and statutory public holidays in Canada and the destination country.
4. Automated Tracking & Order Progress Notifications
To ensure complete transparency throughout the delivery process, our fulfillment system automatically issues status notification emails to the email address provided during checkout. Automated update emails are sent at key milestones:
- Order Dispatch Notification: Sent when your parcel is transferred to the carrier, containing your official tracking code.
- Logistics Facility Arrival Notification: Sent when the shipment reaches an intermediate international logistics hub.
- Out for Delivery Notification: Sent when the parcel arrives at the destination facility and is assigned for local final delivery.
Customers may also track their shipments directly on the official tracking portals of DHL, FedEx, or UPS using the provided tracking code.
5. Delayed Shipments & Carrier Investigations
While the vast majority of shipments arrive within the 5 to 9 business day window, unforeseen delays due to local customs clearance, weather conditions, or local postal infrastructure may occasionally occur.
- Investigation Procedure: If an order exceeds the standard estimated delivery window of 9 business days, the customer should notify support at auditor@dineandperch.com. FABLE HOME GOODS INC. will immediately initiate a formal tracking investigation with the carrier service (DHL, FedEx, or UPS).
- Resolution: Upon review of the official carrier investigation findings, FABLE HOME GOODS INC. will proceed with either a full refund of the purchase price or issue a priority replacement shipment at no additional cost.
6. Transfer of Risk & Delivery Completion
In accordance with European legal requirements governing distance selling and consumer rights, the risk of loss or damage to goods remains with FABLE HOME GOODS INC. until the parcel is physically received by the customer or a designated representative at the specified delivery address.
Delivery is deemed complete when the carrier provides verified physical proof of delivery or signature at the final destination address.
7. Delivery Inquiries & Contact Information
For any questions concerning shipping status, transit times, or tracking assistance, please reach out via our official communication channels:
FABLE HOME GOODS INC.
2871 Granville St, Vancouver, BC V6H 3J4, Canada
Email: auditor@dineandperch.com
Telephone: +1 6042094116