This Refund & Return Policy governs the purchase and cancellation terms for orders placed on www.dineandperch.com, operated by FABLE HOME GOODS INC. We specialise in tabletop accessories, placemats, coasters, napkin rings, and table trivets, serving retail clients across Canada and the European region.
1. Corporate Identity & Contact Channels
If you wish to initiate a cancellation, return, or refund request, please reach out through our official communication channels:
- Corporate Entity: FABLE HOME GOODS INC.
- Brand Name: dineandperch
- Website: www.dineandperch.com
- Corporate & Return Address: 2871 Granville St, Vancouver, BC V6H 3J4, Canada
- Customer Support Email: auditor@dineandperch.com
- Telephone Contact: +1 6042094116
2. Right of Withdrawal (14-Day Statutory Cooling-Off Period)
In compliance with European Consumer Protection legislation (including distance selling regulations and the EU Consumer Rights Directive), customers located in the European region possess the statutory legal right to cancel and return their order without specifying a reason within 14 calendar days from the date on which physical possession of the goods is received.
2.1 Return Conditions & Requirements
To qualify for a standard return under the 14-day Right of Withdrawal:
- The item must be unused, in its original state, and in its original product packaging.
- The customer must submit a written cancellation notification to auditor@dineandperch.com within 14 calendar days of delivery.
2.2 Return Address & Instructions
Upon receiving your written withdrawal notification, our customer support team will issue formal instructions and confirmation. Customers residing in Europe must dispatch returned items to our primary corporate address:
FABLE HOME GOODS INC.
2871 Granville St, Vancouver, BC V6H 3J4, Canada
Unless an item is damaged or defective, the customer is responsible for standard postal charges incurred when returning the goods to our address.
3. Damaged, Defective, or Incorrect Items
If any tabletop items, placemats, coasters, napkin rings, or table trivets arrive damaged, defective, or incorrect upon delivery, we provide an expedited resolution process:
- No Physical Return Required: Customers are not required to post damaged or broken items back to our facilities.
- Resolution Procedure: Contact auditor@dineandperch.com within 14 days of receipt, stating your order reference and attaching clear photographic evidence demonstrating the defect or damage.
- Refund or Replacement: Upon verification of the photographic proof, FABLE HOME GOODS INC. will issue either a full refund of the purchase price or dispatch a priority replacement parcel at no additional charge.
4. Shipping Delay & Non-Delivery Refund Policy
We partner with international priority carriers, including DHL Priority, FedEx Priority, and UPS Priority, to fulfill orders across Europe. Standard transit time is estimated at 5 to 9 business days from the date of dispatch.
Automated notification emails are sent to the customer’s email address provided during checkout at key operational milestones (order dispatch, arrival at intermediate logistics hubs, and out for local final delivery).
- Investigation Procedure: If an order exceeds the standard estimated transit timeframe of 9 business days, the customer should notify auditor@dineandperch.com. FABLE HOME GOODS INC. will open a formal trace investigation with the carrier service.
- Outcome: Following the investigation assessment, if the parcel is verified as lost or significantly delayed, FABLE HOME GOODS INC. will proceed with either a full order refund or issue a priority replacement.
5. Refund Method & Processing Timelines
Once a refund is approved (following return verification, photographic proof review, or delayed carrier assessment):
- Reimbursement Method: All refunds are processed back to the original payment method utilized during the initial transaction. This includes original payment modalities such as major credit and debit cards (Visa, Mastercard, American Express), digital wallets (Apple Pay, Google Pay), or applicable electronic wallets selected at checkout.
- Processing Timeframe: Approved refunds are issued within 3 to 5 business days from approval. The funds will appear on your account statement depending on the processing cycles of your issuing financial institution or card emitter.
6. Customer Assistance
For any inquiries concerning cancellations, returns, or refund processing, please contact us at:
FABLE HOME GOODS INC.
2871 Granville St, Vancouver, BC V6H 3J4, Canada
Email: auditor@dineandperch.com
Telephone: +1 6042094116